Frequently Asked Questions
Answers about Gauteng coverage, booking information, safety, parts and independent appliance repair service.
Requests are accepted from Johannesburg, Pretoria, Ekurhuleni, the West Rand, Midrand, Centurion and the Vaal. Attendance depends on the technician route and appliance details.
Many washing machine and dishwasher faults can be assessed on site. The team will advise if workshop work or specialised arrangements are required.
Yes. Send the appliance type, brand, model, code, suburb and contact name to 060 121 7115.
No repair company can carry every component for every model. The model and serial details help determine whether parts may need to be sourced.
A call-out or assessment fee, where applicable, is separate from parts and additional labour unless the quotation states otherwise.
Customers with an active manufacturer warranty should first contact the authorised warranty channel. Topworks is an independent repair service unless written authorisation is stated.
Stop the programme, isolate the water supply, switch off power if safe and keep people away from wet electrical areas.
No fixed response time is promised online. Scheduling is confirmed after reviewing location, route, appliance and fault information.